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FAQs

How do I become a participating restaurant?

Sign up through the help4hopenow.org website. After your application is reviewed you will receive a “Welcome Packet/Tool Kit” and your location will be added to the list of participating restaurants on the website.

 

What kind of “meal pack” should I offer?

Please consider a nutritionally balanced meal for four people, valued at $50. For example: a spaghetti and meatball dinner with salad and garlic bread to serve four. You can create multiple “meal pack” options if you’d like but be sure to update your “meal pack” offering on your website or social media page.

*Alcoholic beverages are NOT to be included in meal packs.

 

How much will my restaurant be reimbursed?

Restaurants will be reimbursed $50 per Community Investment (C.I.) Card.

 

Are tips included with these cards?

The total value of each C.I. card is $50. It is up to each individual restaurant if they want to allocate a portion of that toward tips.

 

How does my restaurant get paid?

Detailed instructions for reimbursement are provided in the Restaurant Participant Tool Kit, but a brief explanation is below.

  1. Each week your restaurant will complete a “card redemption form” to report the serial numbers of the cards received and provide verification that the cards have been destroyed (cut in half).
  2. Upon receipt of this form, the Community Foundation of the Lowcountry will reimburse you through direct deposit (ACH) to your bank account. Funds should be available within 3-5 business days of submitting forms.

 

What about Delivery?  

At this time, C.I. cards can NOT be used through 3rd party delivery services such as Grub Hub, Uber Eats, Door Dash, etc. If your restaurant provides their own delivery service, you may accept C.I. cards for delivery.

 

How is the Help4Hope program marketed?

Help4Hope will coordinate a PR campaign with the local media over the next couple of weeks to help drive participation in this program.

 

How can I help spread the word?

Post the virtual badge received in your Welcome Tool Kit, to your website and social media accounts. We will also be providing social posts to make it easy to spread the word!

 

How should I prepare my staff?

Be sure to educate your team on the Help4Hope program, including the terms and conditions of the cards as well as how to process them as a form of payment in your system.

 

Do cards have an expiration date?

C.I. cards are valid for the duration of the Help4Hope program. Card eligibility is subject to the suspension or termination of the program. Restaurants can cease their participation at any time.

 

Who are the Community Investment cards for?

Our goal is to provide hope for those affected by this pandemic. Our food service and hospitality industries are the backbone of our local economy and many hard working people have lost their jobs. Please direct anyone affected by this crisis to one of our distribution sites to receive a card. By using this card they will be helping our local economy, effectively driving business back into our restaurants. Help4Hope’s mission is to feed families, support restaurants and save jobs.

 

Where can people get cards?

C.I. cards are currently available at five distribution locations. See our “Distribution location” page for the most updated information.

 

Are cards available for purchase as well? 

Yes. Some people are purchasing C.I. cards to distribute to medical providers, first responders and other individuals working in an “essential business” capacity. If you know someone that wants to purchase a C.I. card, please direct them to our webpage for more information.

FEED FAMILIES,
SUPPORT RESTAURANTS,
AND SAVE JOBS.

Let’s work together to provide relief to our Hilton Head Island and Bluffton communities amidst COVID-19 and its aftermath.

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